Complaint handling

Feedback from our customers and clients is an important part of our work to continuously improve our processes and routines. We have a well-defined process and a case management system in place to handle your feedback and complaints.

Process for investigating your case

1. We receive your feedback
2. The case is registered
3. You receive a confirmation
4. A root cause analysis is conducted
5. A decision is made regarding corrective action
6. We provide feedback to you
7. We follow up on the effectiveness of the actions taken

If you have any complaints about something we have done or delivered, you can notify us through the contact person you already have with us. If, for any reason, you cannot or do not want to send the complaint directly to your contact person, you can contact customer service.